FAQ

requently Asked Questions (FAQ)

Welcome to our store! Below, you’ll find answers to common questions about our products, orders, shipping, and more. If you need further assistance, feel free to contact us via email at malbyzulch1r@outlook.com or WhatsApp at +7422406061.

1. What types of products do you sell?

We specialize in high-quality bags, offering a variety of styles, including handbags, backpacks, crossbody bags, and more. Our collection is carefully curated to provide both trendy and classic options.

2. How do I place an order?

Ordering is simple!

  • Browse our website at https://clyvoxa.shop.
  • Select the product(s) you want and add them to your cart.
  • Proceed to checkout, enter your shipping details, and complete the payment.
  • Once your order is confirmed, you’ll receive an email with order details.

3. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment methods. The available options will be displayed during checkout.

4. Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us within 24 hours of placing it. After this period, we cannot guarantee changes.

5. Do you offer international shipping?

Yes, we ship worldwide! Shipping fees and delivery times may vary depending on the destination. Please check the shipping policy at checkout for estimated costs and times.

6. How long does shipping take?

Estimated delivery times:

  • Domestic Orders: 5-10 business days
  • International Orders: 7-20 business days
    Shipping times may be affected by customs clearance, holidays, or other external factors.

7. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. Use this number to track your package through the courier’s website.

8. What is your return and refund policy?

  • We accept returns for unused and undamaged items within 14 days of delivery.
  • If you receive a defective or incorrect item, please contact us immediately with photos for verification.
  • Refunds will be processed after we receive and inspect the returned item.
  • Shipping costs for returns are the responsibility of the buyer unless the item is faulty.

9. Do you offer discounts for bulk orders?

Yes, we offer special pricing for bulk and wholesale orders. Contact us via email or WhatsApp for more information.

10. Is my payment information secure?

Yes, we use encrypted payment processing to protect your financial information. Your details are never stored or shared with third parties.

11. How do I contact customer support?

You can reach our support team via:

We are happy to assist you with any inquiries.

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